Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping at mitvy.shop. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, and other important information regarding the delivery of your order.

Order Processing

Orders are processed after payment has been successfully confirmed.

We aim to process orders as quickly as possible. Orders may require additional processing time during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

Please ensure that your shipping address and contact information are complete and accurate when placing your order.

Shipping Costs

We offer FREE SHIPPING on all eligible orders placed through mitvy.shop.

Standard Shipping Fee: FREE

There is no minimum purchase amount required for standard free shipping unless otherwise clearly stated during a specific promotion or at checkout.

Any applicable shipping charges for exceptional delivery services, if offered, will be clearly displayed before you complete your purchase.

Estimated Delivery Time

Our estimated delivery time is:

3–7 business days

The estimated delivery period begins after the order has been processed and handed over for shipment.

Business days generally exclude weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Severe weather conditions;

• Public holidays;

• Customs processing;

• Transportation disruptions;

• Incorrect or incomplete delivery information;

• Unusually high order volumes; or

• Other unforeseen circumstances.

We will make reasonable efforts to ensure that your order is delivered within the estimated timeframe.

Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period or you have concerns regarding the status of your shipment, please contact us at a01057582927@gmail.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name;

• Street address;

• Apartment or unit number, if applicable;

• Postal code;

• City;

• Country; and

• Contact information.

If you notice an error in your shipping address, please contact us at a01057582927@gmail.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, please contact us so that we can determine the available options.

Additional shipping costs resulting from an incorrect address or failed delivery caused by customer-provided information may be the customer's responsibility, where permitted by applicable law.

Delayed Shipments

Although we aim to deliver orders within 3–7 business days, occasional delays may occur.

If your order is delayed, please check your tracking information first. If you still require assistance, contact us at a01057582927@gmail.com with your order number.

We will make reasonable efforts to investigate the shipment with the applicable carrier.

Nothing in this Shipping Policy limits any statutory rights you may have regarding delayed delivery under applicable consumer protection laws.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us at a01057582927@gmail.com.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate.

If a package is confirmed as lost before valid delivery, we will provide an appropriate solution in accordance with applicable law, which may include a replacement or refund.

Damaged Packages

Please inspect your order after delivery.

If your package or product arrives damaged, please contact us as soon as reasonably possible at a01057582927@gmail.com.

Please provide your order number and, where possible, photographs showing the damaged package and/or product. This information will help us investigate the issue and provide an appropriate solution.

Damaged or defective products are also handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and applicable regulations.

Where such charges are not collected at checkout, they may be assessed by local customs or other authorities.

Any applicable charges and responsibilities will be handled in accordance with the laws and regulations applicable to the order and destination.

Order Cancellations and Changes

If you need to cancel or modify an order, please contact us at a01057582927@gmail.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel it or change its delivery details.

If the order has already shipped, you may request a return after receiving it in accordance with our Return & Refund Policy and any applicable statutory rights.

Returns and Refunds

Shipping-related returns and refunds are handled according to our Return & Refund Policy.

We offer a 30-day return policy for eligible products.

If an item is defective, damaged, incorrect, or there is another problem with your order, please contact us at a01057582927@gmail.com so that we can review the issue and provide an appropriate solution.

Contact Information

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Trade Name: mitvy.shop
Company Name: Q Team ApS
Legal Representative / Director: Cecillie Reinholdt Sandsdal
Email: a01057582927@gmail.com
Phone: 30484449
Business Address: Kanalvej 1A, 1. 1, 2800 Kongens Lyngby, Denmark
CVR / Company Registration Number: 46484886
Country: Denmark