Return & Refund Policy

Last Updated: August 27, 2026

Thank you for shopping at mitvy.shop, operated by Q Team ApS. We want you to have a clear and straightforward shopping experience.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, damaged or incorrect items, order cancellations, and your applicable consumer rights.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.

To be eligible for a voluntary return, your item must:

• Be in the same condition in which you received it;

• Be unused, unworn, and undamaged;

• Include all original accessories, manuals, components, and tags, where applicable;

• Be returned in its original packaging; and

• Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Products that do not meet these conditions may not qualify for a voluntary return, except where otherwise required by applicable consumer protection law.

Our 30-day return policy is in addition to any statutory rights you may have under applicable law.

2. HOW TO START A RETURN

To request a return, please contact us before sending any product back:

Email: a01057582927@gmail.com

Please provide:

• Your order number;

• Your name;

• The product you wish to return;

• The reason for the return; and

• Photographs or other relevant information if the product is damaged, defective, or incorrect.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to return your package.

Unless we provide a different return location in our return instructions, eligible returns should be sent to:

Q Team ApS
Kanalvej 1A, 1. 1
2800 Kongens Lyngby
Denmark

Please do not send products back without contacting us first.

Returns sent without prior authorization or sufficient information may experience processing delays or may not be accepted where permitted by applicable law.

3. RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, incorrect, or otherwise affected by an error on our part, Q Team ApS will cover the reasonable return shipping costs.

We will provide appropriate return instructions after reviewing your request.

Change-of-Mind Returns

If you return an eligible product because you changed your mind, ordered the wrong product, or no longer want the product, you are responsible for the return shipping costs, unless otherwise required by applicable law.

No additional restocking fee will be charged for eligible returns.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as reasonably possible after delivery.

If your product is:

• Damaged;

• Defective;

• Incorrect; or

• Different from what you ordered,

please contact us promptly at:

a01057582927@gmail.com

Please include your order number and, where reasonably possible, clear photographs or other information showing the issue.

We will review the information and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a refund, replacement, repair, or another appropriate solution.

For eligible claims involving defective, damaged, or incorrect products, we will cover reasonable return shipping costs.

5. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for voluntary returns, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made or personalized products;

• Products made or modified specifically according to the customer's instructions;

• Sealed personal care or hygiene products where the seal has been broken after delivery and the product is not suitable for return for health or hygiene reasons;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards; and

• Other products excluded from return under applicable law.

Please contact us at a01057582927@gmail.com if you are unsure whether your product is eligible for return.

These exclusions do not affect statutory rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

6. PROMOTIONAL AND DISCOUNTED ITEMS

Products purchased during a promotion, discount, or sale are subject to the same 30-day return policy, provided that they otherwise meet the eligibility requirements described in this policy.

A promotional or discounted price does not, by itself, make a product ineligible for return.

This does not affect any statutory consumer rights available under applicable law.

7. EXCHANGES

We do not offer direct exchanges.

If you would like a different product, model, or variation, please return the original eligible product in accordance with this Return & Refund Policy.

Once the return has been accepted, you may place a new order for the product you want.

If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can determine the appropriate solution.

8. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer purchasing goods covered by European Union consumer protection rules, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

Please contact:

Email: a01057582927@gmail.com

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless otherwise required by applicable law or the return results from an error on our part, the customer is responsible for the direct cost of returning products under the statutory right of withdrawal.

The statutory 14-day right of withdrawal is separate from and does not reduce the additional 30-day return policy offered by mitvy.shop.

Exceptions to the statutory right of withdrawal may apply to certain categories of goods as provided by applicable law.

9. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 10 business days after approval.

Your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:

a01057582927@gmail.com

10. REFUND METHOD

Approved refunds will normally be returned to the original payment method used to place the order.

If refunding the original payment method is not technically possible, we will contact you to arrange an appropriate alternative refund method.

We do not charge a restocking fee for eligible returns.

11. ORIGINAL SHIPPING CHARGES

Standard shipping offered by mitvy.shop is free for eligible orders.

If additional or optional shipping services were purchased, any refund of those additional shipping charges will be determined in accordance with applicable law and the circumstances of the return.

Where a return results from a defective, damaged, incorrect, or otherwise non-conforming product, applicable statutory rights remain unaffected.

12. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

a01057582927@gmail.com

We will make reasonable efforts to process your cancellation request before the order is shipped.

However, if your order has already been processed or shipped, cancellation may no longer be possible.

In that case, you may request a return after receiving the order in accordance with this policy and any applicable statutory consumer rights.

13. RETURN PROCESSING

After your returned product arrives, we will inspect it to confirm its condition and return eligibility.

Please ensure that the product is securely packaged and that you follow the return instructions provided by our customer service team.

We recommend retaining any return shipping receipt or tracking information until your return and refund have been completed.

14. STATUTORY CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

If any provision of this voluntary return policy conflicts with mandatory consumer protection law, the applicable statutory consumer rights will prevail.

15. CONTACT INFORMATION

If you have questions about returns, refunds, damaged products, cancellations, or this policy, please contact us:

Trade Name: mitvy.shop
Company Name: Q Team ApS
Legal Representative / Director: Cecillie Reinholdt Sandsdal
Email: a01057582927@gmail.com
Phone: 30484449
Business Address: Kanalvej 1A, 1. 1, 2800 Kongens Lyngby, Denmark
CVR / Company Registration Number: 46484886
Country: Denmark