Widerrufsrecht
Return & Refund Policy
Last Updated: August 17, 2026
Thank you for shopping at mitvy.shop. We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before requesting a return, exchange, or refund.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
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Be in the same condition in which you received it;
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Be unworn, unused, and undamaged;
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Include all original tags, accessories, manuals, and other components, where applicable;
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Be returned in its original packaging; and
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Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for a refund, except where otherwise required by applicable law.
How to Start a Return
To request a return, please contact us before sending any item back:
Email: a01057582927@gmail.com
Please include your order number, the item(s) you wish to return, and the reason for your return so that we can process your request efficiently.
Once your return request has been reviewed and accepted, we will provide you with return instructions and information on how and where to send your package.
Unless we provide a different return location in our return instructions, returns should be sent to:
Q Team ApS
Kanalvej 1A, 1. 1
2800 Kongens Lyngby
Denmark
Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted or processed.
Return Shipping Costs
If a return is required because the product is defective, damaged, incorrect, or due to an error on our part, we will cover the reasonable return shipping costs and provide appropriate return instructions.
For returns made because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return shipping costs unless otherwise required by applicable consumer law.
Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item is defective, damaged, or different from what you ordered, please contact us promptly at a01057582927@gmail.com.
When contacting us, please provide your order number and, where reasonably possible, photographs or other information showing the problem. This will help us evaluate the issue and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy in accordance with applicable law.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
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Perishable goods, such as food, flowers, or plants;
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Custom-made, personalized, or specially ordered products;
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Personal care or hygiene products that cannot reasonably be returned for health or hygiene reasons after being opened;
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Hazardous materials;
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Flammable liquids or gases;
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Gift cards; and
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Other products that cannot legally or reasonably be returned.
Please contact us at a01057582927@gmail.com if you have questions about whether a particular product is eligible for return.
Any statutory consumer rights that apply to your purchase remain unaffected by these exclusions.
Sale Items
Unless otherwise stated or prohibited by applicable law, items marked as final sale are not eligible for voluntary returns.
However, this does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.
Exchanges
If you would like a different product, size, model, or variation, the fastest way to receive the item you want is to return the original item in accordance with this policy and, once the return has been accepted, place a separate order for the replacement item.
If you received a defective, damaged, or incorrect item, please contact us before placing another order so that we can determine the appropriate solution.
European Union 14-Day Right of Withdrawal
If you are a consumer purchasing goods covered by European Union consumer protection rules, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.
To exercise your right of withdrawal, please contact us at:
Email: a01057582927@gmail.com
You must clearly communicate your decision to withdraw from the purchase before the applicable withdrawal period expires.
Where the right of withdrawal applies, products should generally be returned in their original condition. You may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning, as permitted by applicable law.
The EU statutory right of withdrawal is separate from and does not reduce the additional 30-day return policy offered by mitvy.shop.
Exceptions to the statutory right of withdrawal may apply to certain goods as provided by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days after approval.
Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
Refund Method
Approved refunds will normally be returned to the same payment method used for the original transaction.
If a refund to the original payment method is not technically possible, we will contact you to arrange an appropriate alternative refund method.
Order Cancellations
If you wish to cancel an order, please contact us at a01057582927@gmail.com as soon as possible.
We will make reasonable efforts to process your cancellation request. However, if your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy and your applicable statutory rights.
Contact Information
If you have any questions about returns, refunds, exchanges, or this policy, please contact us:
Trade Name: mitvy.shop
Company Name: Q Team ApS
Email: a01057582927@gmail.com
Address: Kanalvej 1A, 1. 1, 2800 Kongens Lyngby, Denmark
CVR Number: 46484886